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PROS: Dedicated Customer Support TeamOur PROS Model simplifies every aspect of your interactions with Iconic IT

Iconic IT’s PROS Approach

Iconic IT believes in a holistic approach to a dedicated customer support experience. We deliver dedicated tech teams and a single point of contact to ensure continuity and satisfaction with the entire customer experience. We call this approach the PROS model.

What Does PROS Look Like for Your Business?

Iconic IT PROS Model

PROS stands for the Proactive, Reactive, Ownership, and Strategic elements of customer support. This ensures a uniform customer experience at every level of your interaction with Iconic IT, an experience you won’t get from other IT providers. Our PROS model includes: 

Proactive: We provide proactive professionals that include:

  • A dedicated Central Services Team to monitor and maintain your network, servers, workstations, backups, and more to make sure your stay up and running efficiently.
  • A dedicated Professional Services Team to work on your future goals and keep your business moving forward.
  • A Technical Alignment Coordinator (TAC), who is your quality control person. The TAC makes sure your network is meeting Iconic IT’s best practices.

Reactive: Our dedicated customer support teams will help you address your IT issues, making sure you have the resources and answers you need to get back on track fast. Our reactive teams include:

  • A 24/7 manned support desk with knowledgeable technicians to help you when you need it most. 
  • A dedicated Systems Administrator who will provide you a single point of contact for any IT issues and jump in to help you solve issues. 

Ownership:  Iconic IT assigns your business a single point of contact, your Infrastructure Administrator, to ensure that all aspects of your network are functioning optimally. 

Strategic:  Our dedicated customer support provides you with an Account Manager who provides strategic business reviews, updated roadmaps with an eye towards your future initiatives, and making sure that all your needs are being met by Iconic IT. 

Find out how Iconic IT’s PROS model will help simplify your entire IT customer support experience with a free, no-obligation, ten-minute chat today

WHAT CLIENTS SAY

About Our Work Together

"I’d like to thank our Dedicated Tech Team at Iconic IT who have made it possible for us to successfully work offsite. I know you have all been under a lot of pressure and I want you to know that your efforts are appreciated. You have all done a great job of responding to our needs quickly and professionally. Please share my thanks with all of the support staff who have helped us recently."

– Scott M., local non profit

“With support I’ve had in the past, it took too long to get assistance and answers. We chose Iconic IT because of their patience and commitment to solving our computer problems. When we had trouble with an overheating server, our lead engineer was on top of the issue and figured out the problem quickly. I am confident in Iconic IT’s services!”

– Mercedes Casamayor, Operations Manager, The Caswood Group, Inc.

“Very quick response time—as soon as an issue arises I receive a call back. We needed a new server installed within one week’s time and Iconic IT made it happen without a glitch. Although our dedicated tech does not have a desk here, I feel as if we have access to his expertise immediately. Thanks for your great service.”

– Rae Frank, Supervisor, Community Action for Wyoming County

"I’d like to thank our Dedicated Tech Team at Iconic IT who have made it possible for us to successfully work offsite. I know you have all been under a lot of pressure and I want you to know that your efforts are appreciated. You have all done a great job of responding to our needs quickly and professionally. Please share my thanks with all of the support staff who have helped us recently."

– Scott M., local non profit

“With support I’ve had in the past, it took too long to get assistance and answers. We chose Iconic IT because of their patience and commitment to solving our computer problems. When we had trouble with an overheating server, our lead engineer was on top of the issue and figured out the problem quickly. I am confident in Iconic IT’s services!”

– Mercedes Casamayor, Operations Manager, The Caswood Group, Inc.

“Very quick response time—as soon as an issue arises I receive a call back. We needed a new server installed within one week’s time and Iconic IT made it happen without a glitch. Although our dedicated tech does not have a desk here, I feel as if we have access to his expertise immediately. Thanks for your great service.”

– Rae Frank, Supervisor, Community Action for Wyoming County

Find Out How Iconic IT
Can Help Your Business

Iconic IT’s highly-skilled, dedicated tech team is just one part of our fully integrated IT services. At Iconic IT, we believe in the value of true partnerships with our clients and work with your company to bring you cutting-edge tech solutions with a local, friendly feel.

To see how Iconic IT stands apart from any other MSP, request a FREE, zero-obligation consultation with our team of professionals today! We are so confident you will be satisfied with our solutions that we offer a 90-day money-back guarantee. If you decide Iconic IT isn’t the right fit for your business, we not only give you your money back; we help you transition to another provider that could be right for you.