Iconic IT's Dedicated Tech Team

Iconic IT wouldn’t be able to deliver top quality IT services without the help of our dedicated tech team. We have only the best, highly trained and qualified techs on call, 24/7, to help your company navigate those annoying technical bumps in the road. Our trusted IT team has helped hundreds of businesses just like yours diagnose and fix problems within their networks.

What Does a Good IT Dedicated Tech Team Do?

A tech team is a group of individuals with certifications in specialized departments such as computer repair, software and hardware applications, cybersecurity, and more. A dedicated IT team means that there is a professional team assigned to your business. This way, the techs you might have to call in an emergency are already familiar with your employees, your network, and your infrastructure. It’s a much better solution than calling for help and getting a different tech every time a problem arises.

Who wants to have to explain themselves over and over again and hope someone they’ve never met magically understands their entire business? Not you—we respect your time and that you have plenty on your plate already.

Who Needs a Dedicated Tech Team?

Any business that relies on computer technology for communications, sales, bookkeeping, manufacturing, healthcare, stock, and storing information or files needs to have a dedicated tech team. No company is too big or too small to require the valuable services of a good IT team.

Importance of a Dedicated Tech Team for Any Company

What makes a dedicated tech team an important part of your overall IT strategy is the availability of highly trained professionals to respond to any technology-related challenges. A dedicated IT team is responsible for your company’s tech, meaning there will be consistency and accountability for your IT needs. Working with just one tech or one team of reliable techs is simply a better business model for an MSP like Iconic IT.

Dedicated techs aren’t just “fill-ins” when there is a problem. They become an extended part of your company’s family that is intimately familiar with your IT infrastructure. From the moment they answer the phone, they will have all of your information in front of them and be ready with answers for your business.

What Could Happen if You Don’t Have a Dedicated Tech Team

Having a trusted IT team that understands your company’s unique IT infrastructure will save you time and money. With a “break-fix” model like so many other MSPs have, the techs they send to your location will not be familiar with your network. This means they will need to start over every time a different tech is given a service call for your location. Since many MSPs charge by the hour, this can be a costly option.

Having a dedicated tech team means having an IT troubleshooter who already understands your company, eliminating the need to start from scratch every time they walk through the door. Not only does this save you money, it also saves you time and lost productivity. Your resources are valuable and shouldn’t be wasted by an MSP that cannot be inefficient.

A dedicated IT team can begin diagnostics and repairs immediately, based on their prior understanding of your company’s network and infrastructure. Your dedicated tech team has already mapped out your hardware, software, and security features; they will arrive with solutions in mind rather than having to begin from square one.

Why Your Business Needs an

Iconic IT Dedicated Tech Team

For Iconic IT’s dedicated tech team, no problem is too big or too small. Our trustworthy and seasoned team members are always just a phone call away. Having a trusted IT team on board means that Iconic IT can provide cutting-edge solutions to some very frustrating glitches, cyberattacks, outdated software slowdowns and integration failures, and other tech mishaps.

Among many other things, your Iconic IT dedicated tech team handles:

Hardware repair
Incompatible software solutions
Connectivity issues
Diagnostics
IT project management
Upgrades and patches
Routine system checks
Ongoing network analysis and proactive testing

Iconic’s dedicated tech teams ensure you have a trusted IT team that is on call, ready to spring into action to handle any tech issues your business may face. We aren’t a “break-fix” solution; Iconic IT will be your IT partner and look out for you for the long haul.

WHAT CLIENTS SAY

About Our Work Together

“Very quick response time—as soon as an issue arises I receive a call back. We needed a new server installed within one week’s time and Iconic IT made it happen without a glitch. Although our dedicated tech does not have a desk here, I feel as if we have access to his expertise immediately. Thanks for your great service.”

—Rae Frank, Supervisor, Community Action for Wyoming County

“With support I’ve had in the past, it took too long to get assistance and answers. We chose Iconic IT because of their patience and commitment to solving our computer problems. When we had trouble with an overheating server, our lead engineer was on top of the issue and figured out the problem quickly. I am confident in Iconic IT’s services!”

—Mercedes Casamayor, Operations Manager, The Caswood Group, Inc.

“Very quick response time—as soon as an issue arises I receive a call back. We needed a new server installed within one week’s time and Iconic IT made it happen without a glitch. Although our dedicated tech does not have a desk here, I feel as if we have access to his expertise immediately. Thanks for your great service.”

—Rae Frank, Supervisor, Community Action for Wyoming County

“With support I’ve had in the past, it took too long to get assistance and answers. We chose Iconic IT because of their patience and commitment to solving our computer problems. When we had trouble with an overheating server, our lead engineer was on top of the issue and figured out the problem quickly. I am confident in Iconic IT’s services!”

—Mercedes Casamayor, Operations Manager, The Caswood Group, Inc.

Find Out How

Iconic IT Can Help Your Business

Iconic IT’s highly-skilled, dedicated tech team is just one part of our fully integrated IT services. At Iconic IT, we believe in the value of true partnerships with our clients and work with your company to bring you cutting-edge tech solutions with a local, friendly feel.

To see how Iconic IT stands apart from any other MSP, request a FREE, zero-obligation consultation with our team of professionals today! We are so confident you will be satisfied with our solutions that we offer a 90-day money-back guarantee. If you decide Iconic IT isn’t the right fit for your business, we not only give you your money back; we help you transition to another provider that could be right for you.