Welcome to Iconic IT
East Texas Support Options

CLIENT GUIDE FOR
REQUESTING IT SUPPORT

The Iconic IT service department is designed around the “One Touch Resolution” support principal, where technicians strive to provide an extraordinary client experience by resolving all support requests during the first interaction.

Support 2 Ways to Request Service:
During normal business hours (8:00 am – 5:00 pm)

EMAIL: TYRsupport@iconicit.com
Send an email to immediately open a support ticket in our system. You will receive an email confirming receipt that includes your ticket details.

PHONE: (903) 581-0922
Press 1 for support.

PORTAL: Client Support Ticket Portal
Use the support portal to open new tickets or to check the status of an existing ticket.

After Hours and Weekend Support

Call (903) 581-0922 and leave your name, the name of the company you work for, and a callback number. The on-call technician will then be notified of the message and will return your call within 15 minutes.
Please be advised that non-emergency after-hours work may result in additional charges.

Help Us Help You

When submitting a service request, please be prepared to provide the following information:

Your First and Last Name
Your Company Name
Best Contact Number
What kind of impact the issue is having on business functions
A detailed description of the problem or issue including what actions are being attempted and any error messages that have been received

Please note that incomplete, vague, or inaccurate information can result in extended resolution times.

Service Ticket Surveys

We love your feedback! You will receive surveys related to your service requests once they have been completed. Survey responses help us to improve service levels and processes.

SERVICE LEADERSHIP TEAM

Support requests should be submitted directly to TYRsupport@iconicit.com.

MARK BLALACK

General Manager

JOHN BROWNING

Director of Services Delivery

PAUL BEECHER

Director of Operations

LISA HODDE

Director of Client Relations

We Love Referrals!

Learn how you can earn $500 in cash OR a free month of service

Learn More

img.wp-smiley,img.emoji{display:inline !important;border:none !important;box-shadow:none !important;height:1em !important;width:1em !important;margin:0 .07em !important;vertical-align:-.1em !important;background:none !important;padding:0 !important;}#sp-ea-16117 .spcollapsing{height:0;overflow:hidden;transition-property:height;transition-duration:500ms;}.sp-easy-accordion iframe{width:100%;}#sp-ea-16117.sp-easy-accordion>.sp-ea-single{border:1px solid #e2e2e2;}#sp-ea-16117.sp-easy-accordion>.sp-ea-single>.ea-header a{color:#444;}#sp-ea-16117.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body{background:#fff;color:#444;}#sp-ea-16117.sp-easy-accordion>.sp-ea-single{background:#eee;}#sp-ea-16117.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon.fa{float:left;color:#444;font-size:16px;}#sp-ea-16112 .spcollapsing{height:0;overflow:hidden;transition-property:height;transition-duration:500ms;}.sp-easy-accordion iframe{width:100%;}#sp-ea-16112.sp-easy-accordion>.sp-ea-single{border:1px solid #e2e2e2;}#sp-ea-16112.sp-easy-accordion>.sp-ea-single>.ea-header a{color:#444;}#sp-ea-16112.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body{background:#fff;color:#444;}#sp-ea-16112.sp-easy-accordion>.sp-ea-single{background:#eee;}#sp-ea-16112.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon.fa{float:left;color:#444;font-size:16px;}#sp-ea-16008 .spcollapsing{height:0;overflow:hidden;transition-property:height;transition-duration:500ms;}.sp-easy-accordion iframe{width:100%;}#sp-ea-16008.sp-easy-accordion>.sp-ea-single{border:1px solid #e2e2e2;}#sp-ea-16008.sp-easy-accordion>.sp-ea-single>.ea-header a{color:#444;}#sp-ea-16008.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body{background:#fff;color:#444;}#sp-ea-16008.sp-easy-accordion>.sp-ea-single{background:#eee;}#sp-ea-16008.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon.fa{float:left;color:#444;font-size:16px;}#sp-ea-15999 .spcollapsing{height:0;overflow:hidden;transition-property:height;transition-duration:500ms;}.sp-easy-accordion iframe{width:100%;}#sp-ea-15999.sp-easy-accordion>.sp-ea-single{border:1px solid #e2e2e2;}#sp-ea-15999.sp-easy-accordion>.sp-ea-single>.ea-header a{color:#444;}#sp-ea-15999.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body{background:#fff;color:#444;}#sp-ea-15999.sp-easy-accordion>.sp-ea-single{background:#eee;}#sp-ea-15999.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon.fa{float:left;color:#444;font-size:16px;}#sp-ea-13692 .spcollapsing{height:0;overflow:hidden;transition-property:height;transition-duration:500ms;}.sp-easy-accordion iframe{width:100%;}#sp-ea-13692.sp-easy-accordion>.sp-ea-single{border:1px solid #e2e2e2;}#sp-ea-13692.sp-easy-accordion>.sp-ea-single>.ea-header a{color:#444;}#sp-ea-13692.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body{background:#fff;color:#444;}#sp-ea-13692.sp-easy-accordion>.sp-ea-single{background:#eee;}#sp-ea-13692.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon.fa{float:left;color:#444;font-size:16px;}#sp-ea-11879 .spcollapsing{height:0;overflow:hidden;transition-property:height;transition-duration:500ms;}.sp-easy-accordion iframe{width:100%;}#sp-ea-11879.sp-easy-accordion>.sp-ea-single{border:1px solid #e2e2e2;}#sp-ea-11879.sp-easy-accordion>.sp-ea-single>.ea-header a{color:#444;}#sp-ea-11879.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body{background:#fff;color:#444;}#sp-ea-11879.sp-easy-accordion>.sp-ea-single{background:#eee;}#sp-ea-11879.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon.fa{float:left;color:#444;font-size:16px;}#sp-ea-11709 .spcollapsing{height:0;overflow:hidden;transition-property:height;transition-duration:500ms;}.sp-easy-accordion iframe{width:100%;}#sp-ea-11709.sp-easy-accordion>.sp-ea-single{border:1px solid #e2e2e2;}#sp-ea-11709.sp-easy-accordion>.sp-ea-single>.ea-header a{color:#444;}#sp-ea-11709.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body{background:#fff;color:#444;}#sp-ea-11709.sp-easy-accordion>.sp-ea-single{background:#eee;}#sp-ea-11709.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon.fa{float:left;color:#444;font-size:16px;}#sp-ea-11708 .spcollapsing{height:0;overflow:hidden;transition-property:height;transition-duration:500ms;}.sp-easy-accordion iframe{width:100%;}#sp-ea-11708.sp-easy-accordion>.sp-ea-single{border:1px solid #e2e2e2;}#sp-ea-11708.sp-easy-accordion>.sp-ea-single>.ea-header a{color:#444;}#sp-ea-11708.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body{background:#fff;color:#444;}#sp-ea-11708.sp-easy-accordion>.sp-ea-single{background:#eee;}#sp-ea-11708.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon.fa{float:left;color:#444;font-size:16px;}#sp-ea-11707 .spcollapsing{height:0;overflow:hidden;transition-property:height;transition-duration:500ms;}.sp-easy-accordion iframe{width:100%;}#sp-ea-11707.sp-easy-accordion>.sp-ea-single{border:1px solid #e2e2e2;}#sp-ea-11707.sp-easy-accordion>.sp-ea-single>.ea-header a{color:#444;}#sp-ea-11707.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body{background:#fff;color:#444;}#sp-ea-11707.sp-easy-accordion>.sp-ea-single{background:#eee;}#sp-ea-11707.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon.fa{float:left;color:#444;font-size:16px;}#sp-ea-11632 .spcollapsing{height:0;overflow:hidden;transition-property:height;transition-duration:500ms;}.sp-easy-accordion iframe{width:100%;}#sp-ea-11632.sp-easy-accordion>.sp-ea-single{border:1px solid #e2e2e2;}#sp-ea-11632.sp-easy-accordion>.sp-ea-single>.ea-header a{color:#444;}#sp-ea-11632.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body{background:#fff;color:#444;}#sp-ea-11632.sp-easy-accordion>.sp-ea-single{background:#eee;}#sp-ea-11632.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon.fa{float:left;color:#444;font-size:16px;}#sp-ea-11622 .spcollapsing{height:0;overflow:hidden;transition-property:height;transition-duration:500ms;}.sp-easy-accordion iframe{width:100%;}#sp-ea-11622.sp-easy-accordion>.sp-ea-single{border:1px solid #e2e2e2;}#sp-ea-11622.sp-easy-accordion>.sp-ea-single>.ea-header a{color:#444;}#sp-ea-11622.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body{background:#fff;color:#444;}#sp-ea-11622.sp-easy-accordion>.sp-ea-single{background:#eee;}#sp-ea-11622.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon.fa{float:left;color:#444;font-size:16px;}#sp-ea-11343 .spcollapsing{height:0;overflow:hidden;transition-property:height;transition-duration:500ms;}.sp-easy-accordion iframe{width:100%;}#sp-ea-11343.sp-easy-accordion>.sp-ea-single{border:1px solid #e2e2e2;}#sp-ea-11343.sp-easy-accordion>.sp-ea-single>.ea-header a{color:#444;}#sp-ea-11343.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body{background:#fff;color:#444;}#sp-ea-11343.sp-easy-accordion>.sp-ea-single{background:#eee;}#sp-ea-11343.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon.fa{float:left;color:#444;font-size:16px;}@font-face{font-family:eicons;src:url("https://cdn-bolfm.nitrocdn.com/mWgYjbaMRWDNjecvpTWonpPocStwNRqT/assets/static/source/rev-f48e0a3/wp-content/plugins/elementor/assets/lib/eicons/fonts/487fb88d73d41a26c611d95e94cc95a3.eicons.eot");src:url("https://cdn-bolfm.nitrocdn.com/mWgYjbaMRWDNjecvpTWonpPocStwNRqT/assets/static/source/rev-f48e0a3/wp-content/plugins/elementor/assets/lib/eicons/fonts/487fb88d73d41a26c611d95e94cc95a3.eicons.eot#iefix") format("embedded-opentype"),url("https://cdn-bolfm.nitrocdn.com/mWgYjbaMRWDNjecvpTWonpPocStwNRqT/assets/static/source/rev-f48e0a3/wp-content/plugins/elementor/assets/lib/eicons/fonts/487fb88d73d41a26c611d95e94cc95a3.eicons.woff2") format("woff2"),url("https://cdn-bolfm.nitrocdn.com/mWgYjbaMRWDNjecvpTWonpPocStwNRqT/assets/static/source/rev-f48e0a3/wp-content/plugins/elementor/assets/lib/eicons/fonts/487fb88d73d41a26c611d95e94cc95a3.eicons.woff") format("woff"),url("https://cdn-bolfm.nitrocdn.com/mWgYjbaMRWDNjecvpTWonpPocStwNRqT/assets/static/source/rev-f48e0a3/wp-content/plugins/elementor/assets/lib/eicons/fonts/487fb88d73d41a26c611d95e94cc95a3.eicons.ttf") format("truetype"),url("https://cdn-bolfm.nitrocdn.com/mWgYjbaMRWDNjecvpTWonpPocStwNRqT/assets/static/optimized/rev-f48e0a3/wp-content/plugins/elementor/assets/lib/eicons/fonts/487fb88d73d41a26c611d95e94cc95a3.eicons.svg#eicon") format("svg");font-weight:400;font-style:normal;font-display:swap;}.elementor-kit-12363{--e-global-color-primary:#6ec1e4;--e-global-color-secondary:#54595f;--e-global-color-text:#7a7a7a;--e-global-color-accent:#61ce70;--e-global-color-dc7d138:#f7f7f5;--e-global-color-1d156bdd:#f65509;--e-global-color-5302a32d:#f65509;--e-global-color-310b8360:#f65509;--e-global-color-63d2cd15:#15233f;--e-global-color-3a06cdae:#f65509;--e-global-color-4fc76149:#e0e0de;--e-global-color-97e14cd:#f9f9f7;--e-global-typography-primary-font-family:"Roboto";--e-global-typography-primary-font-weight:600;--e-global-typography-secondary-font-family:"Roboto Slab";--e-global-typography-secondary-font-weight:400;--e-global-typography-text-font-family:"Roboto";--e-global-typography-text-font-weight:400;--e-global-typography-accent-font-family:"Roboto";--e-global-typography-accent-font-weight:500;}.elementor-section.elementor-section-boxed > .elementor-container{max-width:990px;}.elementor-widget:not(:last-child){margin-bottom:20px;}@media (max-width:799px){.elementor-section.elementor-section-boxed > .elementor-container{max-width:1024px;}}@media (max-width:579px){.elementor-section.elementor-section-boxed > .elementor-container{max-width:767px;}}.elementor-18393 .elementor-element.elementor-element-5d8cfecd > .elementor-container > .elementor-column > .elementor-widget-wrap{align-content:flex-start;align-items:flex-start;}.elementor-18393 .elementor-element.elementor-element-5d8cfecd:not(.elementor-motion-effects-element-type-background),.elementor-18393 .elementor-element.elementor-element-5d8cfecd > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#fff;}.elementor-18393 .elementor-element.elementor-element-5d8cfecd > .elementor-background-overlay{background-color:#fff;opacity:.5;transition:background .3s,border-radius .3s,opacity .3s;}.elementor-18393 .elementor-element.elementor-element-5d8cfecd{transition:background .3s,border .3s,border-radius .3s,box-shadow .3s;margin-top:0px;margin-bottom:0px;padding:0px 0px 0px 0px;}.elementor-18393 .elementor-element.elementor-element-5d8cfecd > .elementor-container{text-align:center;}.elementor-18393 .elementor-element.elementor-element-1036329c.elementor-column > .elementor-widget-wrap{justify-content:center;}.elementor-18393 .elementor-element.elementor-element-1036329c > .elementor-element-populated{text-align:left;}.elementor-18393 .elementor-element.elementor-element-19c6724a{text-align:center;}.elementor-18393 .elementor-element.elementor-element-19c6724a img{width:100%;max-width:100%;}.elementor-18393 .elementor-element.elementor-element-19c6724a > .elementor-widget-container{margin:12px 0px 12px 8px;padding:0px 0px 0px 0px;}.elementor-18393 .elementor-element.elementor-element-756d6f71{text-align:right;}.elementor-18393 .elementor-element.elementor-element-756d6f71 > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-18393 .elementor-element.elementor-element-6630d35a > .elementor-container{max-width:990px;}.elementor-18393 .elementor-element.elementor-element-6630d35a:not(.elementor-motion-effects-element-type-background),.elementor-18393 .elementor-element.elementor-element-6630d35a > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#0c3352;}.elementor-18393 .elementor-element.elementor-element-6630d35a{transition:background .3s,border .3s,border-radius .3s,box-shadow .3s;margin-top:0px;margin-bottom:0px;padding:0px 0px 0px 0px;}.elementor-18393 .elementor-element.elementor-element-6630d35a > .elementor-background-overlay{transition:background .3s,border-radius .3s,opacity .3s;}.elementor-bc-flex-widget .elementor-18393 .elementor-element.elementor-element-63d4666b.elementor-column .elementor-widget-wrap{align-items:center;}.elementor-18393 .elementor-element.elementor-element-63d4666b.elementor-column.elementor-element[data-element_type="column"] > .elementor-widget-wrap.elementor-element-populated{align-content:center;align-items:center;}.elementor-18393 .elementor-element.elementor-element-63d4666b > .elementor-element-populated{margin:8px 0px 8px 0px;padding:0px 0px 0px 0px;}.elementor-18393 .elementor-element.elementor-element-1378c8a5{margin-top:0px;margin-bottom:0px;padding:0px 0px 0px 0px;}.elementor-18393 .elementor-element.elementor-element-7679dd3a > .elementor-element-populated{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-menu-toggle{margin:0 auto;background-color:rgba(255,255,255,0);font-size:30px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu .elementor-item{font-family:"Lato",Sans-serif;font-size:15px;font-weight:400;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--main .elementor-item{color:#f7f7f5;fill:#f7f7f5;padding-left:0px;padding-right:0px;padding-top:0px;padding-bottom:0px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--main .elementor-item:hover,.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--main .elementor-item.elementor-item-active,.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--main .elementor-item.highlighted,.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--main .elementor-item:focus{color:#f47521;fill:#f47521;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--main .elementor-item.elementor-item-active{color:#f48450;}body:not(.rtl) .elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--layout-horizontal .elementor-nav-menu > li:not(:last-child){margin-right:19px;}body.rtl .elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--layout-horizontal .elementor-nav-menu > li:not(:last-child){margin-left:19px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--main:not(.elementor-nav-menu--layout-horizontal) .elementor-nav-menu > li:not(:last-child){margin-bottom:19px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown a,.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-menu-toggle{color:#fff;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown{background-color:#1e364c;border-style:solid;border-width:0px 0px 20px -4px;border-color:#1e364c;border-radius:0px 0px 0px 0px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown a:hover,.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown a.elementor-item-active,.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown a.highlighted,.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-menu-toggle:hover{color:#f47521;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown a:hover,.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown a.elementor-item-active,.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown a.highlighted{background-color:rgba(247,247,245,0);}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown a.elementor-item-active{color:#f47521;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown .elementor-item,.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown .elementor-sub-item{font-size:15px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown li:first-child a{border-top-left-radius:0px;border-top-right-radius:0px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown li:last-child a{border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--main .elementor-nav-menu--dropdown,.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu__container.elementor-nav-menu--dropdown{box-shadow:3px 3px 10px 0px rgba(0,0,0,.2);}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown a{padding-left:0px;padding-right:0px;padding-top:10px;padding-bottom:10px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--main > .elementor-nav-menu > li > .elementor-nav-menu--dropdown,.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu__container.elementor-nav-menu--dropdown{margin-top:5px !important;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 div.elementor-menu-toggle{color:#f65509;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 div.elementor-menu-toggle:hover{color:#f65509;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-menu-toggle:hover{background-color:rgba(255,255,255,0);}.elementor-18393 .elementor-element.elementor-element-4827b9a4 > .elementor-widget-container{margin:6px 0px 6px 10px;padding:0px 0px 0px 0px;border-radius:0px 0px 0px 0px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4{z-index:1000;}.elementor-18393 .elementor-element.elementor-element-4827b9a4:hover .elementor-widget-container{background-color:rgba(2,1,1,0);}.elementor-18393 .elementor-element.elementor-element-2fb0aa29 > .elementor-element-populated{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-18393 .elementor-element.elementor-element-637dc236 .elementor-search-form__container{min-height:23px;}.elementor-18393 .elementor-element.elementor-element-637dc236 .elementor-search-form__submit{min-width:calc(1.2 * 23px);background-color:#008e93;--e-search-form-submit-icon-size:14px;}body:not(.rtl) .elementor-18393 .elementor-element.elementor-element-637dc236 .elementor-search-form__icon{padding-left:calc(23px / 3);}body.rtl .elementor-18393 .elementor-element.elementor-element-637dc236 .elementor-search-form__icon{padding-right:calc(23px / 3);}.elementor-18393 .elementor-element.elementor-element-637dc236 .elementor-search-form__input,.elementor-18393 .elementor-element.elementor-element-637dc236.elementor-search-form--button-type-text .elementor-search-form__submit{padding-left:calc(23px / 3);padding-right:calc(23px / 3);}.elementor-18393 .elementor-element.elementor-element-637dc236 input[type="search"].elementor-search-form__input{font-family:"Lato",Sans-serif;font-size:14px;line-height:1em;}.elementor-18393 .elementor-element.elementor-element-637dc236:not(.elementor-search-form--skin-full_screen) .elementor-search-form__container{border-radius:0px;}.elementor-18393 .elementor-element.elementor-element-637dc236.elementor-search-form--skin-full_screen input[type="search"].elementor-search-form__input{border-radius:0px;}.elementor-18393 .elementor-element.elementor-element-637dc236 .elementor-search-form__submit:hover{background-color:#f47521;}.elementor-18393 .elementor-element.elementor-element-637dc236 > .elementor-widget-container{margin:4px 17px 0px 4px;padding:0px 0px 0px 0px;}@media (max-width:799px){.elementor-18393 .elementor-element.elementor-element-1036329c > .elementor-element-populated{margin:0px 0px 0px 0px;}.elementor-18393 .elementor-element.elementor-element-19c6724a{text-align:center;width:100%;max-width:100%;}.elementor-18393 .elementor-element.elementor-element-19c6724a img{width:100%;}.elementor-18393 .elementor-element.elementor-element-19c6724a > .elementor-widget-container{margin:30px 6px 6px 12px;padding:0px 0px 0px 0px;}.elementor-18393 .elementor-element.elementor-element-756d6f71{text-align:center;}.elementor-18393 .elementor-element.elementor-element-756d6f71 > .elementor-widget-container{margin:20px 0px 0px 0px;padding:0px 0px 12px 0px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu .elementor-item{font-size:14px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--main .elementor-item{padding-left:0px;padding-right:0px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown .elementor-item,.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown .elementor-sub-item{font-size:17px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown{border-width:0px 0px 20px 0px;border-radius:0px 0px 0px 0px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown li:first-child a{border-top-left-radius:0px;border-top-right-radius:0px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown li:last-child a{border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown a{padding-left:40px;padding-right:40px;padding-top:15px;padding-bottom:15px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--main > .elementor-nav-menu > li > .elementor-nav-menu--dropdown,.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu__container.elementor-nav-menu--dropdown{margin-top:20px !important;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 > .elementor-widget-container{padding:0px 8px 0px 0px;}}@media (min-width:580px){.elementor-18393 .elementor-element.elementor-element-1036329c{width:25.152%;}.elementor-18393 .elementor-element.elementor-element-6f1ecd92{width:74.848%;}.elementor-18393 .elementor-element.elementor-element-63d4666b{width:100%;}.elementor-18393 .elementor-element.elementor-element-7679dd3a{width:75.249%;}.elementor-18393 .elementor-element.elementor-element-2fb0aa29{width:24.652%;}}@media (max-width:799px) and (min-width:580px){.elementor-18393 .elementor-element.elementor-element-1036329c{width:39%;}.elementor-18393 .elementor-element.elementor-element-6f1ecd92{width:60%;}}@media (max-width:579px){.elementor-18393 .elementor-element.elementor-element-5d8cfecd{margin-top:0px;margin-bottom:0px;}.elementor-18393 .elementor-element.elementor-element-1036329c > .elementor-element-populated{margin:0px 0px 0px 0px;}.elementor-18393 .elementor-element.elementor-element-19c6724a{text-align:center;}.elementor-18393 .elementor-element.elementor-element-19c6724a img{max-width:225px;}.elementor-18393 .elementor-element.elementor-element-19c6724a > .elementor-widget-container{margin:8px 0px 8px 0px;}.elementor-18393 .elementor-element.elementor-element-756d6f71{text-align:center;}.elementor-18393 .elementor-element.elementor-element-756d6f71 > .elementor-widget-container{margin:0px 0px 10px 0px;padding:0px 0px 0px 0px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu .elementor-item{font-size:16px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown .elementor-item,.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown .elementor-sub-item{font-size:16px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown{border-radius:0px 0px 0px 0px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown li:first-child a{border-top-left-radius:0px;border-top-right-radius:0px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown li:last-child a{border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--dropdown a{padding-top:12px;padding-bottom:12px;}.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu--main > .elementor-nav-menu > li > .elementor-nav-menu--dropdown,.elementor-18393 .elementor-element.elementor-element-4827b9a4 .elementor-nav-menu__container.elementor-nav-menu--dropdown{margin-top:15px !important;}}#header-social-icons .header-right-links{display:inline-block;padding:0 0;color:#fff;font-size:14px;font-weight:700;}#header-contact #header-social-icons{float:right;width:60%;text-align:right;margin:10px 0;}#header-contact .fab{font-size:14px;}.dropbtn .fa-phone{margin-right:5px;}#header-social-icons .header-right-links::before{content:"|";color:#fff;font-weight:normal;display:inline-block;width:1em;font-size:17px;margin:0px 10px 0px 0px;}.ver-line{color:#fff;font-weight:normal;display:inline-block;width:1em;font-size:17px;margin:0px 10px 0px 0px;}.dropdown-content{position:absolute;position:absolute;min-width:160px;z-index:9999;background:#1e364c;border-radius:3px;padding:10px 0;left:0;}.phone-text-title{text-align:left;display:block;color:#fff;font-weight:bold;font-family:"Titillium Web",sans-serif;padding:0 10px;font-size:16px;}.phone-text-title{text-align:left;display:block;color:#fff;font-weight:normal;font-family:"Titillium Web",sans-serif;padding:0 12px;font-size:16px;line-height:12px;}.dropbtn{background:transparent;color:white;font-size:14px;border:none;padding:0px;line-height:unset;cursor:pointer;outline:none;}.fab,.far{font-weight:400;}.fab{font-family:"Font Awesome 5 Brands";}.fa,.fab,.fad,.fal,.far,.fas{-moz-osx-font-smoothing:grayscale;-webkit-font-smoothing:antialiased;display:inline-block;font-style:normal;font-variant:normal;text-rendering:auto;line-height:1;}.fa-facebook-f:before,.fa-facebook:before{content:"f09a";}.phone-text-title{margin-top:4px;}.main-navigation a{font-family:"Titillium Web",sans-serif;font-size:16px;color:#fff;font-weight:600;}.current_page_item > a{color:#f47521 !important;border-bottom:2px solid #f47521;z-index:9999;border-left:0px !important;}ul li ul li a{border-left:0px !important;}ul li ul{padding-bottom:10px !important;padding-top:10px !important;}.elementor-13483 .elementor-element.elementor-element-20a5cb0 > .elementor-container{max-width:990px;}.elementor-13483 .elementor-element.elementor-element-20a5cb0 > .elementor-container > .elementor-column > .elementor-widget-wrap{align-content:center;align-items:center;}.elementor-13483 .elementor-element.elementor-element-20a5cb0{overflow:hidden;transition:background .3s,border .3s,border-radius .3s,box-shadow .3s;color:rgba(35,51,68,.82);padding:30px 50px 30px 50px;}.elementor-13483 .elementor-element.elementor-element-20a5cb0:not(.elementor-motion-effects-element-type-background),.elementor-13483 .elementor-element.elementor-element-20a5cb0 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:transparent;background-image:linear-gradient(180deg,#e0e0de 0%,#f9f9f7 100%);}.elementor-13483 .elementor-element.elementor-element-20a5cb0 > .elementor-background-overlay{background-color:#15233f;opacity:1;transition:background .3s,border-radius .3s,opacity .3s;}.elementor-13483 .elementor-element.elementor-element-20a5cb0 .elementor-heading-title{color:#233444;}.elementor-13483 .elementor-element.elementor-element-20a5cb0 a{color:#f65509;}.elementor-13483 .elementor-element.elementor-element-20a5cb0 a:hover{color:#f65509;}.elementor-13483 .elementor-element.elementor-element-3a67b2e8 > .elementor-container{max-width:990px;}.elementor-13483 .elementor-element.elementor-element-3a67b2e8 > .elementor-background-overlay{background-color:rgba(2,1,1,0);background-image:url("https://cdn-bolfm.nitrocdn.com/mWgYjbaMRWDNjecvpTWonpPocStwNRqT/assets/static/optimized/rev-f48e0a3/wp-content/uploads/footer-bg3.jpg");background-position:top center;background-repeat:no-repeat;background-size:cover;opacity:1;transition:background .3s,border-radius .3s,opacity .3s;}.elementor-13483 .elementor-element.elementor-element-3a67b2e8 > .elementor-background-overlay.nitro-lazy{background-image:none !important;}.elementor-13483 .elementor-element.elementor-element-3a67b2e8{transition:background .3s,border .3s,border-radius .3s,box-shadow .3s;padding:10px 0px 20px 0px;}.elementor-13483 .elementor-element.elementor-element-6b14a053 > .elementor-element-populated{transition:background .3s,border .3s,border-radius .3s,box-shadow .3s;}.elementor-13483 .elementor-element.elementor-element-6b14a053 > .elementor-element-populated > .elementor-background-overlay{transition:background .3s,border-radius .3s,opacity .3s;}.elementor-13483 .elementor-element.elementor-element-3cb9fbad{transition:background .3s,border .3s,border-radius .3s,box-shadow .3s;}.elementor-13483 .elementor-element.elementor-element-3cb9fbad > .elementor-background-overlay{transition:background .3s,border-radius .3s,opacity .3s;}.elementor-13483 .elementor-element.elementor-element-c72b035 > .elementor-container{max-width:990px;min-height:67px;}.elementor-13483 .elementor-element.elementor-element-c72b035 > .elementor-container > .elementor-column > .elementor-widget-wrap{align-content:flex-start;align-items:flex-start;}.elementor-13483 .elementor-element.elementor-element-c72b035:not(.elementor-motion-effects-element-type-background),.elementor-13483 .elementor-element.elementor-element-c72b035 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#3a8d93;}.elementor-13483 .elementor-element.elementor-element-c72b035{transition:background .3s,border .3s,border-radius .3s,box-shadow .3s;margin-top:0px;margin-bottom:0px;padding:0px 0px 0px 0px;}.elementor-13483 .elementor-element.elementor-element-c72b035 > .elementor-background-overlay{transition:background .3s,border-radius .3s,opacity .3s;}.elementor-13483 .elementor-element.elementor-element-2215c335 > .elementor-container > .elementor-column > .elementor-widget-wrap{align-content:flex-start;align-items:flex-start;}.elementor-13483 .elementor-element.elementor-element-2215c335{margin-top:0px;margin-bottom:0px;padding:0px 0px 0px 0px;}.elementor-13483 .elementor-element.elementor-element-28d6d07b{color:#404040;line-height:1.5em;}.elementor-13483 .elementor-element.elementor-element-28d6d07b > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}@media (min-width:580px){.elementor-13483 .elementor-element.elementor-element-31bc94af{width:37.32%;}.elementor-13483 .elementor-element.elementor-element-59b9bab8{width:19.897%;}.elementor-13483 .elementor-element.elementor-element-60b59181{width:42.115%;}}@media (max-width:799px){.elementor-13483 .elementor-element.elementor-element-20a5cb0{padding:20px 30px 20px 30px;}}@media (max-width:579px){.elementor-13483 .elementor-element.elementor-element-20a5cb0{padding:20px 10px 20px 10px;}}.footer-location-list{width:100%;display:inline-block;float:left;margin:0 0% 0 0%;padding:0;}.footer-location-list{width:100%;display:inline-block;float:left;margin:0 0% 0 0%;padding:0;}.footer-location-list{width:100%;display:inline-block;float:left;margin:0 0% 0 0%;padding:0;}.footer-location-list{width:100%;display:inline-block;float:left;margin:0 0% 0 0%;padding:0;}.site-location{font-size:17px;font-style:italic;font-weight:400;font-family:"Titillium Web",sans-serif;color:#fff;margin-bottom:27px;}.footer-section-2 #footer-menu-1 li a{font-family:"Lato",sans-serif;color:#fff;text-decoration:none;line-height:40px;cursor:pointer;}.footer-section-2 #footer-menu-1{list-style:none;}.footer-section-2 #footer-menu-1 li{padding:0px;}.footer-section-2 #footer-menu-1{margin:0px;padding:0 0 15px;list-style:none;}.footer-section-2 h3{color:#fff;font-weight:700;}.footer-section-2 #footer-menu-1 li a:hover{color:#f47521;}.footer-section-2{width:100%;}.footer-social a{background-color:#f47521;border-radius:20px;height:40px;width:40px;display:inline-block;margin-right:10px;text-align:center;line-height:40px;color:#fff;}.footer-section-3 h3{color:#fff;font-weight:700;}.site-contacts{color:#fff;font-size:19px;font-weight:400;text-transform:none;font-style:normal;padding-bottom:20px;}.footer-social strong{color:#f57420;font-style:italic;font-weight:700;font-size:19px;display:inline-block;margin-right:20px;}.footer-section-3{width:100%;display:inline-block;float:left;margin:0 0 0 0%;}.site-info a{color:#0c3352;text-decoration:none;font-size:19px;}.site-info{padding-top:0px;}.site-info a:hover{color:#fff;}a#cta_button_6282494_243b5413-8968-4215-9c19-ada596ee0276,a#cta_button_6282494_13bb7310-56c6-4326-97ff-fe1bf3af0db3{-webkit-border-radius:20px !important;-moz-border-radius:20px !important;border-radius:20px !important;color:#fff !important;font-family:Arial !important;font-size:20px !important;font-weight:100 !important;padding:20px !important;background-color:#f47521 !important;text-decoration:none !important;display:inline-block !important;cursor:pointer !important;text-align:center !important;border:solid rgba(0,0,0,0) 1px !important;}a#cta_button_6282494_243b5413-8968-4215-9c19-ada596ee0276:hover,a#cta_button_6282494_13bb7310-56c6-4326-97ff-fe1bf3af0db3:hover{background:#028d92 !important;border:solid #028d92 1px !important;-webkit-border-radius:20px !important;-moz-border-radius:20px !important;border-radius:20px !important;text-decoration:none !important;}a.iconic-btn{-webkit-border-radius:10px !important;-moz-border-radius:10px !important;border-radius:10px !important;color:#fff !important;font-family:Arial !important;font-size:20px !important;font-weight:100 !important;padding:10px 20px !important;background-color:#f47521 !important;text-decoration:none !important;display:inline-block !important;cursor:pointer !important;text-align:center !important;border:solid rgba(0,0,0,0) 1px !important;}a.iconic-btn:hover{background:#028d92 !important;border:solid #028d92 1px !important;-webkit-border-radius:10px !important;-moz-border-radius:10px !important;border-radius:10px !important;text-decoration:none !important;}.single_content .single-blog-featured-img{display:none;}.main-navigation ul li.menu-item-9591 ul a{width:360px;}.main-navigation li{padding:0px 16px;}.main-navigation ul li.menu-item-has-children > a::after{padding-left:6px;}.main-navigation ul li.menu-item-9591:hover ul.sub-menu{left:-50px;}.slick-active{opacity:1 !important;}#wpcpro-wrapper #sp-wp-carousel-pro-id-11237.wpcp-carousel-section.sp-wpcp-11237.nav-vertical-center{padding:0 50px !important;}@media screen and (max-width: 600px){.main-navigation ul li.menu-item-9591:hover ul.sub-menu{left:0px;}}.tribe-events-gcal.tribe-events-button,#tribe-events-footer,.tribe-events-ical.tribe-events-button{display:none;}.em-form .hbspt-form .submitted-message p{color:#fff;}

Welcome to Iconic IT East Texas Support Options

CLIENT GUIDE FOR REQUESTING IT SUPPORT