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Why Your Small to Medium-Sized Business Should Pick Iconic IT for IT Outsourcing

IT outsourcing is, for most small to medium-sized businesses, a double-sided consideration. On one hand, maybe you’ve “got a guy” who does okay with handling your IT concerns. On the other hand, you wish you could do more for your network, but think you can’t afford to turn to IT outsourcing.

What if you found an MSP that fully understands your position? Iconic IT has helped hundreds of small to medium-sized businesses, just like yours, find IT solutions that really work for them and are within their IT budgets.

First, let’s look at what IT outsourcing really means.

What Does IT Outsourcing Mean?

Outsourcing IT is a way of supplementing your existing IT department, known as co-managed services, with tech and resources they need to do their jobs better. If you don’t have an IT department, outsourcing IT will mean letting a managed services provider take over all your IT needs, keeping your network up and running smoothly and securely.

The managed services provider will create a strategy for your business, and this plan will be scalable as your business grows. The MSP will provide the solutions for everything from email filtering to cybersecurity solutions, cloud computing, upgraded hardware, employee cyber awareness training, and a plan for recovering your data and files quickly in case of an emergency, natural disaster, or other significant event. This plan, called the backup and recovery plan, is an important part of any business strategy planning. Having this plan in place means your downtime will be significantly reduced and you’ll be back in business quickly.

You can be as involved in the process as you want to be. Iconic IT enjoys working with people rather than tech and encourages the IT department or the CEO/COO to participate in every step. It’s important that you understand why the solutions we choose for your business are the best ones for your unique needs.

Why Does IT Outsourcing Make Sense for My Business?

There are many “boxed solutions” available online, some of them more effective than others. Many hardware devices or big software companies, like Microsoft, come pre-equipped with cybersecurity programs and anti-virus platforms.

In a perfect world, these would be enough to protect you and ensure your network operates smoothly. This is not a perfect world. Your business requires more to keep itself up and running.

Even having an in-house IT department isn’t always the answer. In 2017, it was discovered that 14% of IT projects were complete failures, 31 percent were unable to meet the goals, and 43 percent went over their allotted budgets. Nearly 50 percent of IT projects were late. That means that your IT project, whether it’s a simple security patch or a complex IT launch to upgrade your network or security features, has a chance to fail altogether in implementation. It also has a good chance of being completed late, over budget, or to not see completion at all.

But why are there so many problems with IT in small to medium-sized businesses? What makes outsourcing IT the logical step to stop the problems?

Outsourcing IT Helps Your Internal IT Department Catch Up on Tickets

Your internal IT department has its hands full with routine daily tickets, outstanding projects, status reports, patches, and other important but time-consuming IT tasks. Priorities are constantly changing for your IT leads, and some tasks may be pushed back or not completed at all.


Tech Burnout is a Real Thing

According to a 2018 study, 60 percent of IT techs are feeling the strain. Burnout is affecting their psyche and their job performance.

High Pressure

With tech jobs in high demand and not enough staff to fill the open seats, your IT department is feeling the pressure. Weighing on their minds are three main issues:

  • 20 percent cite too many competing priorities
  • 20 percent say their tech is outdated
  • 14 percent say they do not feel they have executive support

Not Enough Resources

Closely related to the above point, IT techs often state they feel overworked. IT budgets for small to medium-sized businesses often don’t consider the IT department as the company grows. Some owners are aware of the void but can’t afford to fill it. No matter the reason, overworked IT techs will equal burnout.

Outsourcing IT with Iconic IT will provide your existing IT staff with the resources they need to avoid tech burnout.

More Resources Mean Project Completion

What would your IT department do with extra hours every week? Outsourcing IT means that repairs, projects, and tickets will be completed much faster, freeing your IT staff up to take on bigger projects, upgrades, and updates.

Iconic IT will keep your techs on top of all daily tasks and help them with bigger projects.

Outsourcing IT Means Staying Within Your Budget

According to the stats we covered above, 43 percent of IT projects will go over their allotted budget.

Ouch. You felt that stat right in your wallet, didn’t you?

Outsourcing IT Means Lower Prices on Your IT Needs

Iconic IT has partnerships with many vendors that supply software, hardware, cybersecurity solutions, and much more. This partnership means savings that we pass along to you. You won’t be able to match the price of our total solutions by piecing together boxed solutions and using a break-fix model of IT repairs.

Outsourcing IT to Iconic IT means predictable billing you can rely on. It’s all covered in your service level agreement, with no surprise charges on the bill at the end of the month.

Outsourcing IT Means Preventive Maintenance for Your Network

Even the most prepared internal IT techs may push off preventive maintenance for their networks to complete other outstanding projects and tasks. Preventive maintenance means monitoring the network, looking at event logs, testing solutions and strategies, and even making sure the staff is fully trained to be aware of their role in defending the network. For an IT staff already struggling with staying afloat in a sea of daily tasks, this step will often take a backseat.

Preventive maintenance is the only way to make sure your IT solutions are updated and your equipment is running optimally. This saves your budget big-time in repairs, lost productivity, and all the other money-wasting problems that occur with every IT issue that arises.

Iconic IT understands that a break-fix model of IT repairs is ineffective and costly. We include preventive maintenance in our IT packages to make sure we stop problems before they ever start.

Outsourcing IT Makes Sense if You Don’t Have an Internal IT Department

If your small to medium-sized business doesn’t have an internal IT department, you are relying on some combination of boxed solutions and packaged strategies. The problem with this “solution” is that there is no way for these manufacturers to guarantee their product will do what it claims it will do. All software is effective…to a point. Boxed solutions tend to be of level one quality in a world that needs level five strategies. 

Does Your Boxed Solution Meet Industry Standards?

Many governmental regulations specify the exact levels of IT coverage necessary to meet requirements for privacy and security. Some will insist on hiring an MSP to meet this coverage or, at the very least, getting a professional grade IT assessment.

A professional grade IT solution, through an MSP, will help you avoid penalties and fines. It proves that you have taken all reasonable precautions to avoid an incident.

Iconic IT is aware of all industry standards and has been working for years to stay on top of the ever-changing requirements.

Is Your Boxed Solution Keeping Your Business from Getting a Better Cyber Risk Insurance?

If you’ve priced cyber risk insurance, you might be surprised how much total coverage will cost you. Your policy may be very limited in what it covers, with multiple loopholes the company can use to avoid paying a claim.

You may have bundled your insurance into your business insurance, a mistake that can come back to haunt you if you need to use the policy.

Cyber risk insurance providers are looking for proof that you have taken all reasonable precautions to avoid potential cyberthreats or replace outdated equipment and servers.

Iconic IT will provide the proof you will need to get affordable, comprehensive cyber risk insurance policies that pay out when you need them.

Outsourcing Your IT to Iconic IT Means Friendly, Dependable Staff and Help Desk Services

Everyone knows “that guy.” He’s the one you avoid calling because he is unpleasant, talks down to you, and makes you feel like you’re wasting his time.

Iconic IT has friendly help desk services available when you need them. Our staff is dedicated to your satisfaction and success, and our dedicated tech teams mean that you will always see the same friendly faces at your offices or hear the same helpful voices on the other end of the phone.

And we don’t have “that guy.”

Outsourcing IT to Iconic IT Means Finding the Right Solutions for Your Business

Iconic IT takes the time to get to know your business to make sure you are a match for our MSP and that we have the solutions your business needs. We offer a ninety-day money back guarantee, and we’ll help you find a managed services provider that’s better for you if you decide we don’t fit. Iconic IT even helps you “break up” with your old MSP if necessary.

Outsourcing IT to Iconic IT is the affordable, high-tech way to ensure you have resources available, cutting-edge solutions, governmental regulation oversight, third-party vendor management, and the peace of mind that only comes from knowing your network is fully protected from cyberthreats.

Iconic IT doesn’t believe in skimping on coverage for our clients. Unlike most MSPs that offer bare-bones services, we have plans as vast as the national parks they are named after. To us, anything else is underserving. We give you have the guidance and supplies you need, like a park ranger helping you through the forests and mountains of your IT issues and needs.

Contact us today to schedule a risk free, no cost consultation  that includes a dark web scan. That’s over a $695 value, free for you. Find out why outsourcing your IT to Iconic IT is the perfect solution for you.

Concerned, confused, maybe even misinformed? Iconic IT presents this no-obligation free eBook, Potential Unleashed, to help your business rise above common misconceptions and self-limiting beliefs.


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