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IT Network Support Services

When your company’s network is down, your business loses money and productivity. You need a reliable network support team on call to bring your systems back up to speed. When you partner with Iconic IT, you get fast, personalized network support services 24 hours a day, 7 days a week.

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Network Support Services

To ensure you get the quickest solution to network issues, you need to call a trusted network support provider. For decades, Iconic IT has been solving headaches for businesses of all sizes. Our team begins working on your network issues from the moment you contact us.

According to a 2016 report from Statista, servers over four years old have a failure rate of 11 percent. In addition to the age of your servers, your network may crash because of:

  • Viruses
  • Hacking
  • Power outages
  • Failed or faulty software patches
  • Natural disasters
  • Changes in the configuration of devices
  • Mismanagement of devices
  • Human error

The University of Michigan reports that 23 percent of network downtime is because of a router failure.

With all these factors working against your infrastructure, it isn’t a question of whether or not your network will fail—it’s a matter of when. When it happens, do you have the most reliable support services on your side?

REASONS YOUR BUSINESS

NEEDS AN ICONIC IT MANAGED FIREWALL

Support Desk

Iconic’s fast, friendly, and knowledgeable techs are available for network support 24/7. Your team will get to work from the moment you contact us. Sometimes the problem can be fixed through remote services via phone call, screen sharing, or remote access (assuming control of the affected computer while off-site). Other times, you may need the team to come to your office to address your network issues. Either way, our team is ready to solve your infrastructure emergencies quickly and thoroughly.

Dedicated Tech Team

How can Iconic IT respond to your network problems so quickly? Iconic has a team of highly skilled and trained technicians on call whenever you need them. Our teams have been providing network support services for decades and there is no issue too big or small for them to tackle for your company.

Service Level Agreement

Iconic IT will outline every covered service in your service level agreement to eliminate surprise costs and uncovered services. Iconic provides several packages—everything from complete coverage to remote-only or tools-only support. We will help you find a service level agreement just right for your business’s IT network support needs.

Proactive Maintenance

Your network is only as good as the infrastructure that supports it. Iconic IT network services cover routine maintenance, testing, and updates to your network to keep your systems up and running smoothly and prevent breakdown and failure before it happens.

On-Site IT Support

Sometimes, your IT problems need a one-on-one, in-person approach. Iconic IT has a team ready to provide network support services directly at the source of the problems. Iconic promises IT network support—when and where you need it.

Other Services

Iconic IT provides network support services. We are also ready to tackle all your IT needs, including:

  • Firewall
  • Next-Generation Endpoint Protection
  • Business Continuity Solutions (Backup/Disaster Recovery)
  • Spam Filtering
  • 24/7 Network/Server/Workstation Monitoring
  • Patch Management
  • Network Documentation
  • Dark Web Monitoring
  • Phishing Simulations
  • Security & Awareness Training

WHAT CLIENTS SAY

about our work together

“ “Thank you guys! You guys are a great company to have looking after all of our stuff. We really do appreciate the comfort your support gives us.””

—Joshua Vargo, Mercy Home Care, LLC

“ “The staff and technicians are great! Whether it’s an order, repair, or crisis situation, they are always there to help and do so in a timely manner. Everyone is very knowledgeable in what they do. They came in and rebuilt our infrastructure from the ground up, offering us more stability and security with room to grow.” ”

—Michael Scheve, D.O., St. Gianna Family Medicine

“ “My tech was very friendly and professional and resolved the issue whilst explaining his actions to me at every step. He suggested fixes I could use in the future if anything similar happened again and took the extra step of service by reaching out to my supervisor to explain the issue and how my company can take steps to avoid it with other employees. Thank you for the help!””

—Megan Anthony, CIG Insurance

“ “The staff and technicians are great! Whether it’s an order, repair, or crisis situation, they are always there to help and do so in a timely manner. Everyone is very knowledgeable in what they do. They came in and rebuilt our infrastructure from the ground up, offering us more stability and security with room to grow.” ”

—Michael Scheve, D.O., St. Gianna Family Medicine

Find Out What Iconic Can Do for Your Business

Are your systems sluggish and slow? Do you have aging hardware that is becoming increasingly unreliable? When your network needs attention, Iconic IT offers cutting-edge solutions to bring you up to speed. Fill out this form for a free, no-obligation network support services consultation from Iconic IT. Don’t wait until it’s too late; find out how we can help today.