Sometimes, tech issues can be resolved with a phone call to your dedicated IT tech team. Other times, your IT issues need a more hands-on approach through onsite IT support.
Iconic IT’s onsite IT tech support services are always available to help bring your network back online and fully functioning again.
How Does Onsite IT Support Work?
Depending on the complexity of your IT issue, onsite IT support may be the best option to fix the problem.
It all begins with a call to an IT help desk. The techs will try to work through the problem in any number of ways, including simple verbal instructions or remote access to your system. If the problem can’t be solved this way, a seasoned tech is sent to your physical location to diagnose and fix the issue. Your tech will come equipped with the tools and software needed to address your computer or network problem based on the information given during that first call.
It’s important to have as much information as possible for your tech. Ask yourself these questions:
- Which programs were running when the problem occurred?
- What have you already tried in order to remedy the problem?
- Is there any prior history of the issue’s occurrence in your network?
- Where is your machine located?
- Have you found your machine’s information, including version, model, serial number, and IP address? You can find this information in your computer’s “System Information” or “About This Computer” settings.
- Did you make a note of the error code, if applicable?
Having this information gathered before calling the support desk will give your tech a solid starting point. He or she may decide based on this information that an onsite IT support visit is the best choice rather than trying to talk you through a complicated repair process.
Who Needs Onsite IT Support?
Chances are you and your employees aren’t technically savvy enough to work through a complex IT issue. Any sized company should have a reliable MSP that provides onsite IT tech support to save you downtime and lost productivity.
Some issues may be as simple as restarting the computer, while others may be worked through via a help desk phone call. For all other problems, an onsite IT support call is the best choice.
Importance and Convenience of Onsite IT Support for Companies
Your downtime losses begin the moment your IT issue begins to affect your productivity. It’s important to have a dedicated tech team on call to come to your location and begin diagnostic testing and repairs as soon as you identify a problem with your hardware or your network that is too large to handle via a help desk phone call. Onsite IT support services bring experienced techs right to your door so you can get back on track as soon as possible.
What Happens When Onsite IT Support Isn’t a Possibility With Your Vendor
Without onsite IT support, you will need to keep a team of IT professionals on your payroll “just in case,” or transport malfunctioning equipment to the MSP’s offices for repairs. This is not the most efficient way to go about things, as it can be both inconvenient and costly.
If your MSP isn’t offering onsite support services as part of your service level agreement, your best move is to change to one that does.
Iconic IT makes changing easy; we’ll “break up” with your current MSP for you so you can avoid any hassle!
Why Your Business Needs the
Iconic IT’s Onsite IT Support
Iconic IT provides your business with a dedicated IT tech team that is available to come directly to your location and get your systems back in shape. You will deal with the same techs each time you need them. They are more than just an onsite IT support services resource; they become your partner in all of your IT needs. Our onsite IT support techs are friendly and knowledgeable, respond quickly, and follow through to make sure your systems are back online before leaving. They will also log the call and archive it in case you run into a similar problem in the future.
Your Iconic IT tech is your capeless hero, ready and waiting on the sidelines to bring you the help you need when you need it.
WHAT CLIENTS SAY
About Our Work Together
"Iconic IT’s technician didn't quit until he had a solution. Very diligent and spoke in general terms versus making me feel stupid."– Sharlene Steward, ICI (Insurance Center Incorporated)
"Reduced the amount of staff time consumed with IT issues with better (much better) problem resolution results."– Katherine Wallace, Holy Cross Lutheran Church and School
"These guys are top-notch! They are responsive, professional and perfectly handled the IT needs for my business. They made me feel as if I was their only client and took great care of us. I would highly recommend them"– Jessica Uphoff
“Outstanding response time to resolve an early Monday morning issue! Thank you!”– Lori Begnoche, Partners In Family Care
“Rapid response and friendly service!”– Gary Torres, Equishare Credit Union
Find Out How
Iconic IT Can Help Your Business
Iconic IT is your one-stop shop for all of your technical needs, including onsite IT support and a responsive help desk. Iconic IT won’t leave you in the cold; we are there when you need us and beyond.
How sure are we that we can deliver the best IT services in a world of competitive MSPs? Sure enough to bring you a 90-day, 100 percent, money-back satisfaction guarantee.
Find out how a partnership with Iconic IT can help your business. Just fill out our contact form and receive a FREE, no-obligation consultation today.