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Welcome to Iconic IT
Rochester / Buffalo Support Options
CLIENT GUIDE FOR
REQUESTING IT SUPPORT
The Iconic IT service department is designed around the “One Touch Resolution” support principal, where technicians strive to provide an extraordinary clientexperience by resolving all support requests during the first interaction.
2 Ways to Request Service:
During normal business hours (8:00 am – 5:00 pm)
Send an email to immediately open a support ticket in our system. You will receive an email confirming receipt that includes your ticket details.
PHONE: (585) 546-4120
Calls are answered live and we immediately begin resolving your support requests.
PORTAL: Client Support Ticket Portal
Use the support portal to open new tickets or to check the status of an existing ticket.