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Iconic IT Service Level Agreement

Iconic IT wouldn’t be able to deliver top quality IT services without the help of our dedicated tech team. We have only the best, highly trained and qualified techs on call, 24/7, to help your company navigate those annoying technical bumps in the road. Our trusted IT team has helped hundreds of businesses just like yours diagnose and fix problems within their networks.

What Is a Service Level Agreement?

When you sign on with any managed services provider, you should be getting to choose a package and sign a clear IT outsourcing service level agreement. A good agreement covers which services you can expect from the company based on whatever package you choose.

In order to be effective, your agreement needs to be transparent, comprehensive, and personalized to your company’s IT needs. Any added service and its pricing needs to be included in this IT support service level agreement document.

Your agreement acts as a contract, protecting you from added charges and fees when you access the services of your IT provider.

Who Needs a Thorough Service Level Agreement?

Any company that is outsourcing its IT department needs a thorough SLA. You will be able to refer to this agreement and see which services are covered in the event of an internal disaster, routine repairs, project management, and more.

Importance of a Service Level Agreement for Any Company

Your service level agreement is a binding document; there are no surprises when you have this agreement. You can expect that you won’t be thrown a curveball when you have so much else to concern yourself with in terms of daily business operations. Your IT services provider respects that you are busy and knows exactly what is covered under the agreement—and your business will know exactly what to expect in the face of a tech-related issue.

Choosing the most appropriate services package and signing the SLA are the first steps in ensuring your business’s tech needs are met.

What Could Happen If You Don’t Have a Service Level Agreement

You would never give your mechanic your car and tell him “just fix it” without having a solid idea of what the breakdown of charges might look like first. Likewise, you don’t choose a doctor without knowing that your insurance will cover your visit to their office.

With the “break-fix” service option that some MSPs have, you will be billed over and over again for every little thing—service calls, equipment updates, hourly charges—and you can’t budget for services when you aren’t sure what you will be charged if you run into an issue. Even with standard MSP packages, the fine print in your contract can cost you more money than you expect.

Why Your Business Needs an

Iconic IT Service Level Agreement

Iconic IT offers several service packages with many different levels of coverage. But that’s just the beginning.

Add-on services can be included in any service package. When you’re done choosing the package, products, and services that best suit your IT needs, our team will draft an SLA that guarantees you will not face unplanned fees and services when faced with a tech problem—no matter how complex.

WHAT CLIENTS SAY

About Our Work Together

"Whether it's hardware or software issues, they always go the extra mile to get the job done on time and on budget. Their staff is friendly and knowledgeable. Knowing it only takes one phone call to reach a live person and get the issue resolved is customer service beyond comparison."

– Lori Begnoche, Partners In Family Care

"Thanks for cleaning up this computer! MUCH, MUCH appreciated!"

– Treva Whiteside, Kansas Gastroenterology, LLC

"Fast response. Fast resolution. Courteous customer service from start through follow-up."

– Laura Huckaby, Spectrum Promotional Products

"Whether it's hardware or software issues, they always go the extra mile to get the job done on time and on budget. Their staff is friendly and knowledgeable. Knowing it only takes one phone call to reach a live person and get the issue resolved is customer service beyond comparison."

– Lori Begnoche, Partners In Family Care

"Thanks for cleaning up this computer! MUCH, MUCH appreciated!"

– Treva Whiteside, Kansas Gastroenterology, LLC

"Fast response. Fast resolution. Courteous customer service from start through follow-up."

– Laura Huckaby, Spectrum Promotional Products

Find Out How

Iconic IT Can Help Your Business

Iconic IT should be your preferred IT services partner, as it is with many other happy businesses. We bring our clients decades of experience, highly qualified techs, and cutting-edge IT strategies. From our IT help desk and dedicated IT tech teams to our no-surprises approach to your service level agreement, we have the solutions and a commitment to trust your company needs to keep it running smoothly.


To see how Iconic IT can help your company thrive in today’s world of constantly evolving technology, contact us for a FREE, no-obligation consultation today!