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Why Iconic IT 
With so many MSPs to choose from, why choose Iconic IT?

Why Iconic IT?

As a leader of a small to medium-sized business, you already have enough keeping you awake at night. You worry about hiring the right people, growing revenue, and increasing profitably. You also worry about your IT solutions, staying compliant with industry regulations, and keeping your data safe in a world of ever evolving cyber threats.

Iconic IT understands your concerns. As a leader in the MSP industry with a focus on small to medium-sized businesses just like yours, we provide you with the tools and services you need to keep your systems secure and running smoothly so you can focus on the thing that is most important to you as a business owner: your business itself.

Outsourcing your IT just makes sense. Security and technical support are the biggest issues you will face in your day-to-day operations, and it is more cost-effective to outsource your IT needs.

With so many MSPs to choose from, why choose Iconic IT?

Prices, Packages and Options Your Small to Medium-Sized Business Can Afford

Iconic IT understands that one of the biggest concerns you have when shopping Managed Services Providers is your budget. What you may not realize is that an estimated one out of every four small to medium-sized businesses will lose revenue due to IT issues.

Iconic IT provides proactive services and packages that fit your budget while protecting your business from costly IT issues.

We Will Give You a More Predictable, Controlled Budget

Your IT budget should be fixed and controlled. We will create a detailed roadmap that will show you how much you can expect to spend on your monthly IT expenses and for future projects.

Only Pay for Services You Use

When you choose to outsource the bulk of your IT needs, you will save money by only paying for the technology and services you need. Internal IT departments rely on paying a team in case an urgent technology emergency occurs, meaning they will not always have work to do.

Stop Small Problems from the Start

Iconic IT has the tools and the professional technicians you need to monitor your network continuously. We will spot small problems and correct them before they become larger, more costly issues.

Blanket Coverage from Iconic IT

Some businesses opt for a “break-fix” IT strategy and choose to call for help for individual problems as they occur. This can cost you significantly more money in unplanned expenses relating to data loss and security breaches.

With Iconic IT, your needs will be covered under one lump sum rather than paying for emergency tech calls in the break-fix IT model. In addition, you will save money by bundling your IT tools under one plan rather than paying for each service separately.

Iconic IT Will Decrease Downtime

“Time is money”—it’s a saying we’ve all heard over and over. This is especially true when your company is dealing with unplanned downtime, data loss, cyber breaches, and hardware issues. Iconic IT uses the tools and resources you need to prevent downtime, increase functionality, and provide continuous updates and upgrades to keep your network running as it should.

Give Time Back to Your Employees

When your network runs smoothly, your employees will be far more productive in their daily activities. You will be paying your employees to do what they do best: work productively and help grow your business.

Better Customer Experience

When your network is running properly, you provide your customers and potential clients with a smooth user interface. This makes your clients more likely to spend time on your site.

Iconic IT Will Cut Indirect Costs

You may have a good understanding of where your IT budget is spent, including on your infrastructure, service contracts, fees, and other direct costs, however, when it needs to cover unplanned and indirect costs that you may not have considered a few of these items.

Legal Liability

Did you know that there are regulations in place regarding client confidentiality and other stipulations that come with certain industries? If your IT solutions are not strong enough to prevent a breach, you could find yourself dealing with potential lawsuits, fees, fines, and other penalties.

Iconic IT can protect you and your clients by handling these regulations for your company.

Save Your Reputation

Don’t risk your reputation with customers or risk losing them when they hear you’ve experienced a sensitive data leak. In fact, nearly 30 percent of the money you spend rebuilding after a breach is spent on repairing your brand’s name and reputation.

We Will Help You Prioritize

There is no one-size-fits-all strategy when it comes to your company’s IT requirements. We will prioritize your IT needs and create solutions that work for you.

Choosing the Right Tools for Your Business

Iconic IT will save you money by selecting only the tools you need and avoid the trap of choosing multiple preventative tools to prepare for attacks that may never happen.

An IT consulting session will clearly show you the things you should be targeting with your IT strategy. This allows you to focus on high-priority needs rather than spending money on resources your company doesn’t really need or won’t use.

Free Consultation

Iconic IT will get you on the right path for your small to medium-sized business by giving you a free consultation. You will understand where you currently are, where you need to be, and the path forward with Iconic IT.

We will Ready Your Staff to Protect Themselves Online

Your employees are both your best resource and your biggest cybersecurity threat. As part of an overall cybersecurity strategy, we will help teach your employees how to stay safe in an ever-evolving world of cyberthreats.

Cybersecurity Training Offered

The biggest part of a successful IT security strategy will involve employee awareness cybersecurity training. This training will cover important topics and trending cyberthreats, such as:

  • Phishing
  • Malware
  • Spoofing
  • Identity theft
  • Spam

Not only will employees learn how to spot potentially dangerous email cyberattacks, but they will also learn what to do when faced with a suspicious email including notifications and isolating the affected device.

Help in Developing Safety Policies

A trusted IT consulting firm knows that prevention is the best defense when dealing with cyberattacks. Your overall IT strategy will include safety policies, as well as actionable, measurable ways to enforce them for the continued security of your network.

We Will Help with Your Move to the Cloud

If the cloud is a good solution for your business we will help with your move to the cloud, saving you time and money. Are you curious exactly how cloud storage can help your organization?

Running Servers In-House Can Be Costly

The switch to cloud computing will save your organization time and money in productivity and server maintenance costs. The cloud offers backup and disaster recovery solutions, mobile applications, scalability to match company growth, and added security.

The Cloud Offers Mobility

Cloud services offer mobility to your teams. With cloud technology, your teams can work anywhere, anytime. All data can be saved and accessed across your network, allowing flexibility for your entire workforce.

We Can Keep Your Employees Happy

While you know that happy employees deliver the best results for your company, you may not be aware of how small annoyances—such as slow or outdated technology—can affect their loyalty. Iconic IT can help your networks remain fully functional and running at optimal speeds and reduce employee dissatisfaction that drives them away. Low morale will not only cause your valuable employees to look for jobs elsewhere—it also has a negative impact on the productivity of remaining workers.

Take Iconic IT for a test drive with no long-term contracts. We don’t want to hold you hostage in a plan that doesn’t fit your needs. In fact, you can cancel services within 90 days for a full refund, or even cancel after 90 days with no penalty.

Technical Capabilities

In an increasingly complex world of IT, security issues and tech support remain some of the biggest issues facing your small to medium-sized business. Chances are your internal IT department is not up to the challenges of staying on top of IT trends. Outsourcing your IT to Iconic IT provides you the technical expertise your business needs to both survive and thrive.

  • Our techs must pass rigorous hiring requirements. Iconic IT prefers our techs to have enterprise-level technical knowledge while still aligning with our real-world small business culture. In fact, Our Director of Technology and Security, Matt Lee, holds the elite CISSP certification, a sign of excellence and commitment to the IT industry.
  • Our security solution, Iconic Fortify, is a unique blend of cutting-edge AI software and a dedicated SOC, continuously monitoring your network and systems. Iconic IT believes this two-tiered approach is the most effective cybersecurity platform on the market today.
  • Our pool of talented technicians gives us the resources to handle even the most complex issues should they arise. We don’t have just one or two techs with limited knowledge, too busy to come out when you need them. We have an army of techs on call, expanding both our reach and our expertise. Iconic IT has the experience you need to handle all your IT issues and projects no matter how complex they are.
  • Iconic IT provides all our clients with a dedicated tech team. No more revolving door techs, just a dedicated team of professionals who understand your unique IT needs. With Iconic IT’s proactive approach, you don’t need to worry about your IT needs. We understand the changing face of cybersecurity, and safeguarding your data is our priority. We believe that the best way to fix IT issues is to make sure they never happen in the first place.

There is nothing your network can experience that our techs haven’t seen and fixed before. No problem is too big or too small for our technicians.

Customer Service

Iconic IT knows that for small to medium-sized business, time is productivity and productivity is money. We pride ourselves on fast and efficient response times. When you call our customer service desk, we make sure you have the answers you need before you hang up the phone, or that someone follows up with you to make sure your issue resolved as quickly as possible.

Your business isn’t just a “business” to Iconic IT. We love what we do, and it shows.

During our hiring process, we look for people who have technical capabilities and knowledge but also have empathy and want to serve others.

We were the first IT company in the industry to hire a Client Experience Manager, certified in John Dijulius’s University of Customer Service. Our employees are trained to meet the Dijulius standards of customer service, which focuses on a great client experience every time.

We Take the Time to Understand Your Unique Business

No two businesses are alike. Iconic IT has experience in every industry from healthcare to manufacturing and financial service providers, and everything in between.

But that’s not enough.

Iconic IT takes the time to truly understand your business. We know that the only way to give you the solutions you need is to understand exactly what makes your business tick.

National Reach, Local Feel, Small to Medium-Sized Business Focus

At Iconic IT, our focus is on YOU.

Iconic IT has a national reach, but we never forgot where we came from. We deliver our services to our clients with “can do” people who are doing what they love and are happy to help you in any way they can. We are the “people” people of the IT industry.

No matter how much we have grown, we keep our small town, friendly feel. We’re not just part of your business, we are part of your neighborhoods and communities. We have won many awards for our outstanding customer service and community relations, and we are well-known and respected in our communities.

To Iconic IT, your small to medium-sized business is every bit as important as any huge, faceless corporation. We prefer to work with owners, not operations. We focus our services on small to medium-sized businesses just like yours. We believe in giving you the IT solutions that you need, when you need them. Iconic IT never over-sells, under-delivers, or leaves our customers behind.

We are with you every step of the way, from the beginning and beyond. We always follow through on our promise to deliver you the best IT solutions in the industry. Period.

A Force to Be Reckoned With

Iconic IT’s drive to improve the IT industry means we’re always finding new products, new tech, and new solutions for your IT needs. Our professionals are part of many third-party vendor advisory boards, shaping the industry with our experience.

We are industry thought leaders, often invited to speak at events across the nation because of our expertise in the IT niche. We aren’t shaped by our tech; we are shaping technology and solutions. Our third-party vendors invite us to their events as advisors.

Iconic IT is continuously shaping the MSP landscape as well as the products we use. We have earned a level of respect and recognition that places us far above our competition.

We’re still growing and we’re using our continuing growth to leverage third-party vendors, often securing products for less than our competitors. That’s good news for us, but even better news for you.

We Love Our Clients

Your business isn’t just a “business” to Iconic IT. We love what we do, and it shows. We believe in helping people and providing a customer experience unlike any other in the IT industry.

You may be lost in the crowd at other MSPs, but at Iconic IT our focus is on small to medium sized businesses, just like yours.

Iconic IT may have grown, but we will never forget that you are our most important asset. Iconic IT knows that people remember how we made them feel. You aren’t just another client to us; you are our partners and part of the Iconic IT family.

You and Iconic IT:

Iconic IT combines the best of the best with our products and services. We call this the Iconic way. We have standardized our onboarding processes and the products we deliver, and our staff is uniformly trained to support the best-in-breed products. Iconic IT brings you years of technical know-how, and the resources to get the job done right the first time.

And we do it all with a smile.

Providing efficient and personable experiences.